Listening to connect in the digital consultation

Courage will be needed for clinicians to provide encouragement and hope to their patients in the face of all the consequences of COVID-19, short- and long-term, direct and indirect. What is needed now is for practitioners to listen to and believe patients so as to enlist strengths, share decisions and help patients navigate often unresponsive systems, to confront those systems with the reality of the patient experience (and ideally to change them),8 and to harness social capital in families and communities.

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